Yakutia unveiled its digital creation, the "Saina" assistant, by ZAGS.
The Registry Office of Yakutia and Yakutsk, in collaboration with the Republic Center for Technical Information, have been meticulously developing and training a digital assistant named "Saiana" for the past year. This innovative AI-based service, a completely Yakutian product, is now ready to be launched and will officially commence operations from August 1.
"Saiana" is designed to assist citizens with inquiries and services related to civil registration, such as birth, marriage, and divorce certificates, and related procedures. The digital assistant, based on a chatbot in the Telegram messenger, has been programmed to understand the context of human language, even with incorrect sentence structures or misspelled words, making it accessible and user-friendly.
"Saiana" does not simply generate responses; it formulates accurate answers, comparable to the level of a registry office specialist. It can conduct a meaningful dialogue, providing step-by-step instructions, document requirements, and addresses of registry offices. It also understands the flow of conversation, considering the last five user messages to maintain context.
Upon its launch, "Saiana" will be operating in test mode, handling more than 68% of all inquiries received by the registry office employees. However, the developers have plans to expand its capabilities in the future. For instance, "Saiana" will be expanded to direct users to a specialist for in-depth responses based on their life situation.
In addition, the developers plan to train "Saiana" to understand and respond in the Yakut language, making it more accessible to a broader range of citizens. They also aim to enhance its functionality to include more complex interactive services, such as assisting with document submission, scheduling appointments, integration with other government digital services, and offering personalized notifications.
For detailed, up-to-date specifics about "Saiana," we recommend consulting official Yakutia government or Registry Office websites or contacting them directly, as that information was not present in the provided search results.
The presentation of "Saiana" took place on Friday, August 1, marking a significant step forward in digitalising and streamlining civil registration services in the Sakha Republic (Yakutia), Russia. With "Saiana," citizens can expect reduced waiting times, easier access to information, and a more efficient service overall.
"Saiana" leverages artificial-intelligence and technology to streamline civil registration services for citizens, providing accurate answers to inquiries related to birth, marriage, and divorce certificates. It is equipped to understand context, even with incorrect sentence structures or misspelled words, ensuring accessibility and user-friendliness.
Future plans for "Saiana" involve its expansion to comprehend and respond in the Yakut language and the incorporation of more complex interactive services, such as document submission, scheduling appointments, and integration with other government digital services.
