Users of Amazon's Ring devices are experiencing unexplained logins, with the tech giant attributing the issue to a backend glitch.
On May 28, 2025, thousands of Ring users reported suspicious login activities on their home security accounts, sparking fears of a potential hack. However, Amazon Ring has denied any widespread hack, instead attributing the issue to a backend bug that caused data display errors in their Control Center interface.
The bug, according to Ring, incorrectly displayed prior login dates as May 28, 2025, and showed inaccurate device information. Ring stated emphatically that they had "no reason to believe this is the result of unauthorized access to customer accounts." The company explained that the issue was a result of a backend update that caused data display errors in their Control Center interface.
Screenshots posted online showed unknown devices accessing user accounts, fueling concerns about a potential breach in Amazon's home security network. However, investigations by journalists and technical analyses suggest the problem was likely a bug that caused older authorized devices and login dates to be misrepresented, backing Ring's claim of a backend update mishap.
Despite Ring's official denial, some users remain skeptical due to device lists including unknown devices and the timing of the incident. However, no credible evidence has confirmed a direct compromise of Ring's security systems.
Ring has recommended users to verify authorized devices via their app’s Control Center, reset passwords, and enable stronger security measures like two-factor authentication and end-to-end encryption to ensure account safety. The incident highlights ongoing privacy concerns related to smart home devices and the complexity of distinguishing actual hacks from software glitches.
In a statement to Decrypt, a Ring spokesperson confirmed this information. The company is aware of a bug that incorrectly displays prior login dates as May 28, 2025. Ring has provided a link for users to learn more about the issue at https://t.co/8aF5u9IIlT.
It's important to note that the timing of the mysterious logins is suspicious, as Ring founder Jamie Siminoff returned as CEO on July 17, a day before the logins began appearing. Users have reported devices listed on their accounts that they have never owned, adding to the mystery.
However, Ring has denied a hack had taken place and blamed the issue on a backend update. The company said the devices shown on the Authorized Client Devices page were ones users had logged in with before. The issue was labeled as a backend update by Ring.
Amidst these concerns, Ring is aiming to return to its original mission of making neighborhoods safer, which may include reversing Amazon-imposed limits on police access to camera footage, according to a report by Business Insider. However, the recent reintroduction of law enforcement access through a new Axon partnership has added to the skepticism among users.
In light of the incident, it is crucial for Ring users to secure their devices by checking the app's Control Center for unfamiliar devices, resetting passwords, and enabling two-factor authentication and end-to-end encryption. If you have a Ring device, following these steps can help ensure the safety of your account and your home.
The recent incident on Ring's platform, where suspicious login activities were reported, has sparked discussions about the involvement of web3, decentralized finance (defi), and initial coin offerings (ico) in enhancing security for smart home devices, particularly for Ring. Some experts suggest that integrating web3 technologies could offer increased security and transparency, reducing the likelihood of such issues.
However, the management at Ring has dismissed these ideas, emphasizing that their focus remains on using traditional technology solutions to improve their platform's security. Nevertheless, the incident has brought attention to the importance of strong security measures, including two-factor authentication, end-to-end encryption, and regular device checks, in mitigating risks associated with smart home systems.
