Toyota Memorial Hospital Introduces Innovative Healthcare Approach in Its Latest Ward, Adopting the Kaizen Philosophy
Toyota Memorial Hospital Unveils Innovative Healthcare Solutions
In a groundbreaking move, the Toyota Memorial Hospital has introduced unique innovations and kaizen practices, merging Toyota's core philosophy of continuous improvement (kaizen) with practical healthcare delivery. The new ward, which opened its doors on May 1, showcases a range of improvements aimed at enhancing patient care and service.
Revamped Ward Design and Robotics
At the heart of the new ward, visitors will find the Potaro transport robots, which carry medicines and other items to staff. These robots are one of the highlights of the new facility, providing a seamless and efficient service to the hospital's team. Yuta Tomikawa, during a tour of the new ward, even tried his hand at robot assembly at Toyota's facilities, although further details about the outcome were not provided.
Embracing Kaizen in Every Aspect
The hospital's innovations extend beyond robotics. The genchi genbutsu method was used for troubleshooting in the new ward, demonstrating Toyota's commitment to hands-on problem-solving. Toyota Memorial Hospital Assistant Head Nurse Naomi Kuroda and Yoji Akiba, head of the TPS/Kaizen Promotion Group, had candid discussions that helped the kaizen team and hospital staff gain a deeper understanding of the project.
Optimising Operations with IT and Queueing Systems
The hospital's innovations also include a central staff station and the integration of information technology systems. This facilitates smoother operations, such as online booking and queue management, to reduce patient wait times and streamline healthcare delivery. Mobile devices notify patients when they are ready to be seen in the hospital, further optimising the patient experience.
Mobile Clinics and Shuttle Services
The hospital's innovations extend beyond its walls. Two Toyota Coaster buses have been transformed into mobile clinics, equipped with essential diagnostic services. These mobile units bring healthcare directly to patients, especially in regions with difficult access to the hospital. The hospital also operates a shuttle system using Tamaraw UV-based vehicles to transport healthcare professionals safely and efficiently during late night and early morning shifts.
A Continuous Journey of Improvement
The road to opening day of the Toyota Memorial Hospital was not specified, but it is clear that the hospital's journey is far from over. The hospital is committed to continuous improvement, aligning with Toyota's production system philosophy to enhance access, safety, and efficiency in healthcare services.
The segments on "World Toyota News" include visits to Auto Shanghai, where Yuta Tomikawa visited to hear from the engineers behind the new Lexus LM and RZ, both on display at one of the world's biggest car shows. This demonstrates the hospital's dedication to staying at the forefront of innovation, not only in healthcare but also in the wider world of technology.
[1] Toyota Memorial Hospital. (n.d.). Mobile Clinic. Retrieved from https://toyota-memorial.jp/en/mobile-clinic/ [3] Toyota Memorial Hospital. (n.d.). Shuttle Service. Retrieved from https://toyota-memorial.jp/en/shuttle-service/ [5] Toyota Memorial Hospital. (n.d.). Ward Design. Retrieved from https://toyota-memorial.jp/en/ward-design/
- The merging of Toyota's core philosophy of continuous improvement (kaizen) with practical healthcare delivery at the Toyota Memorial Hospital, as demonstrated by the introduction of Potaro transport robots, mobile clinics, central staff stations, and IT integration for optimizing operations, suggests a broader application of manufacturing principles in the healthcare industry.
- The Toyota Memorial Hospital's innovations, such as the use of the genchi genbutsu method, robotics, IT systems, mobile clinics, and shuttle services, demonstrate a commitment not only to enhancing patient care and service but also to embracing technology and finance in pursuit of continuous improvement, as is evident in Toyota's success in the automotive industry.
