Tomskenergosbyt introduces a chatbot for customer interactions on its official website.
Tomskenergosbyt Introduces 24/7 Chatbot for Individual Clients
Tomskenergosbyt, the energy and communal services provider for the Tomsk region, has expanded its remote service capabilities with a new chatbot on its corporate website. This innovative service is designed to assist individual clients around the clock.
The chatbot is accessible to residents of the Tomsk region and can be launched by clicking on an icon in the lower right corner of the website. It provides automated responses to common questions related to energy supply, communal services, and account balances.
With this chatbot, clients can:
- Check and pay energy bills
- Get information about tariffs and consumption
- Report issues or connect to customer support
- Access account details and service updates
- Receive guidance on energy-saving measures and communal service inquiries
For less common questions, the chatbot will forward queries to an operator for individual online consultation between 08:00 and 20:00 Tomsk time.
Olesya Shakirova, Director of Customer Service at Tomskenergosbyt, stated that the company aims to be closer to its clients and considers all available formats of interaction with them. The chatbot not only offers faster, more convenient support but also provides information about office hours.
In addition, the chatbot now accepts readings of electricity, hot, and cold water meters, further simplifying the process of interacting with Tomskenergosbyt for individual clients. For precise details about this specific chatbot's features, checking Tomskenergosbyt's official website or announcements would be necessary.
Tomskenergosbyt has already successfully implemented a chatbot in Telegram for both physical and legal entities. This new chatbot on the corporate website is another step in the company's mission to provide seamless, efficient service to its clients. To use the service, one must visit the Tomskenergosbyt website.
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