Title: Detailed Summary
Rabobank, one of the world's leading financial institutions, has partnered with Camunda to streamline and scale its financial economic crime (FEC) operations. By leveraging Camunda's advanced end-to-end process orchestration, Rabobank is optimising both internal workflows and customer-facing processes, including fraud detection orchestration [1].
The partnership with Camunda enables Rabobank to automate and coordinate complex fraud detection procedures, integrating legacy systems, microservices, and AI agents into seamless end-to-end processes. This collaboration helps Rabobank improve operational efficiency, enhance compliance with data protection regulations, and reduce risks related to exposing sensitive customer data [1].
Camunda provides Rabobank with several key benefits:
- Advanced workflow orchestration capabilities that automate fraud detection procedures, making them more efficient and effective.
- The ability to scale and automate fraud detection operations by blending Camunda’s Robotic Process Automation (RPA), Intelligent Document Processing (IDP), and emerging AI features.
- Flexible deployment using the Self-Managed platform, which gives Rabobank control over data security and infrastructure, critical for handling sensitive economic crime investigations within a global regulatory framework.
- Enhanced process transparency and compliance monitoring, ensuring that fraud detection workflows meet stringent regulatory standards while providing better oversight to minimise false positives and improve investigative outcomes.
As a result, Rabobank can now orchestrate complex fraud detection workflows efficiently, scaling its FEC operations while maintaining regulatory compliance and improving customer experience [1][2].
In the last cycle, Rabobank's FEC operations processed over 145,000 streaming events across various fraud detection domains. Notably, 65,000 signals were tied to adverse information (adverse media, or AM), with 630 cases flagged. Additionally, 25,000 sanction-related signals surfaced, resulting in 79 matches, and 56,000 signals were processed related to Politically Exposed Persons (PEPs), flagging 1,609 customers [1].
Rabobank's FEC operations include transaction monitoring, customer due diligence, real-time sanction screening, and more. The bank is also evaluating Camunda as the orchestration layer for a new customer risk rating engine. Furthermore, Rabobank is currently working with Camunda to replatform its risk detection system [1].
The Dutch financial sector is heavily regulated, with an estimated €16 billion being laundered each year in the Netherlands, much of it tied to drug trafficking and fraud. Rabobank's emphasis on automation and the use of advanced technologies like Camunda's help the bank meet the stringent regulatory requirements while maintaining operational efficiency [1].
At CamundaCon 2025, held in Amsterdam, Rabobank's analysts shared their experiences with the Self-Managed platform. Daan Wijfje and Andrés Lara Buendia spoke at the event, highlighting the improvements in operational efficiency and compliance achieved through the partnership with Camunda. Notably, analysts now spend three times less effort per case [1].
For more information, the full Rabobank session from CamundaCon Amsterdam 2025 can be watched. Rabobank aims to achieve a modular, responsive, transparent FEC platform that scales with the bank's needs and stays ahead of financial crime.
References: [1] Rabobank. (2022). Rabobank uses Camunda to orchestrate and scale its financial economic crime (FEC) tech operations. Camunda. Retrieved from https://camunda.com/customers/rabobank/ [2] Camunda. (2022). Rabobank improves operational efficiency and compliance with Camunda. Camunda. Retrieved from https://camunda.com/customer-stories/rabobank/
- By partnering with Camunda, Rabobank leverages technology to automate, scale, and optimize its fraud detection processes within the business, ensuring regulatory compliance and enhancing operational efficiency in the financial sector.
- The partnership between Rabobank and Camunda utilizes advanced end-to-end process orchestration, incorporating AI agents, legacy systems, and microservices, to streamline complex financial economic crime operations, improving customer experience and facilitating the bank's growth in the digital age.
