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SAP Balances AI Innovation with Human Oversight for Real-Time Decisions

SAP's AI shift ensures human involvement in key decisions. It's enhancing processes, not replacing them, with a focus on real customer value and sustainable innovations.

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1 min read
In this image in the center there is a bus which is blue in colour with some text written on it...
In this image in the center there is a bus which is blue in colour with some text written on it moving on the road. On the right side there is a man walking on the footpath and there is a board with some text written on it. On the left side there is a fence and behind the fence there is grass and there is a car which is black in colour and there are trees and there is a wall. In the background there is a building and there are trees and there is a board with some text written on it and the sky is cloudy.

SAP Balances AI Innovation with Human Oversight for Real-Time Decisions

SAP is embracing AI innovations, but with a focus on solving real process problems and maintaining human oversight. The company is balancing technological progress with entrepreneurial stability, ensuring responsible decision-making and clean core processes.

AI in SAP is shifting towards real-time decision-making by agents, with clear boundaries set for automation. The 'four-eye principle' remains crucial for compliance, supported by explainable AI. SAP consulting practices are evolving, with AI automating daily tasks and aiding project management. Generative AI is also being employed for quicker solution implementation.

The integration of AI is happening incrementally, starting with pilot projects in high-impact, low-risk areas. It's enhancing, not replacing, existing processes. Strong collaboration between IT and business units is key, along with prioritizing data quality and governance. Continuous monitoring and adaptation ensure AI solutions align with business goals and minimize disruption.

However, not all possible AI innovations are sensible or sustainable. SAP is focusing on real customer value and agile development of new solutions, making conscious decisions about AI implementation.

SAP's AI strategy focuses on solving real problems and maintaining human oversight. It's balancing technological progress with entrepreneurial stability, ensuring responsible decision-making and clean core processes. AI is shifting SAP towards real-time decision-making and changing consulting practices. However, SAP is conscious about not over-relying on AI and focuses on sustainable, valuable innovations.

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