Regulatory Body ACMA Issues Warning to SMSGlobal Due to Infractions in Industry Code for Unscrupulous SMS Campaigns
In July 2023, a new Industry Code came into effect in Australia, known as the Scam SMS Industry Code. This Code requires telecommunications companies to take measures against scam SMS (Short Message Service). The Australian Communications and Media Authority (ACMA) oversees the enforcement of this Code.
What Happened?
SMSGlobal, a registered provider, was found to have breached the Scam SMS Industry Code. Specifically, SMSGlobal was accused of not taking sufficient measures against scam SMS.
ACMA Actions
On the 15th of November 2023, the ACMA officially announced that it had initiated enforcement action against SMSGlobal. SMSGlobal received a Breach Letter and was instructed to rectify the identified issues within 28 days. Failure to comply could result in stricter sanctions.
Concrete Incidents
According to publicly available information and media reports (as of December 2023), the ACMA reprimanded SMSGlobal in 2023 for not complying with all the requirements of the Scam SMS Industry Code. Particularly, SMSGlobal was accused of not taking enough measures against scam SMS.
ACMA Communications
The ACMA publicly announced on the 15th of November 2023 that it had initiated enforcement action against SMSGlobal. SMSGlobal was given a deadline to rectify the identified issues. Failure to comply could result in stricter sanctions.
Sources: - ACMA Website – Scam SMS Industry Code - ACMA Communications on Enforcement Actions
In Summary
On the 15th of November 2023, the ACMA publicly confirmed that SMSGlobal had breached the Scam SMS Industry Code, and enforcement action was initiated against the company. SMSGlobal was given a deadline to rectify the breaches. It is important to note that this is not about the rules being "violated", but about a breach that the ACMA is now enforcing.
For the latest details (after December 2023), it is recommended to check the current ACMA publications directly. - SMSGlobal failed to report to the ACMA the number of scam SMS blocked for the quarters between July 2022 and December 2023 within the required timeframes. - The objective of the Scam SMS Industry Code is to protect Australians from harm caused by scams and restore confidence in the legitimacy of calls and SMS. - The ACMA prioritizes disrupting SMS impersonation scams.
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