Qatar Insurance Company Honored with Customer Experience Accolade
The QIC App, developed by Qatar Insurance Company (QIC), is revolutionising the way users interact with their medical and life insurance services. This innovative platform, recognised as one of the best in the industry, has been awarded the "Customer Experience Initiative of the Year in Qatar" at the 2025 Insurance Asia Awards.
Key Features and Benefits
The QIC App offers a range of features designed to simplify insurance management, increase accessibility, and integrate health-related services all in one place. These include:
- Easy claim submission and tracking: Users can swiftly submit medical insurance claims and monitor their status through the app, enhancing transparency and convenience.
- Medication services: The app allows users to order medications conveniently and set reminders for medication administration, supporting better health management.
- Personal health records: Users can create and maintain their own health records within the app, centralising vital medical information.
- Communication tools: It supports both voice and text complaints to the QIC team, facilitating direct and efficient communication.
- GPS-based provider locator: Using GPS, the app helps users find the nearest direct billing healthcare providers along with full contact details, no matter their location.
- Innovative and user-friendly interface: Developed by insurance professionals and experienced developers, the app delivers a unique, seamless insurance service experience beyond customary print or call services.
Financial Success
In addition to its success in customer experience, QIC Group reported a net profit of QAR 360 million for the first half of 2024. Another significant development is QIC Global's plan to align its core companies under the Antares name, aiming to create a unified brand identity across respective entities.
Recognition on a Global Scale
The Insurance Asia Awards is one of the most prestigious award programs continent-wide, recognising insurers that have achieved outstanding milestones, introduced innovations, and set new industry benchmarks. The accolade was given for QIC's flagship platform, the QIC App.
For more information about the QIC App or to download the application, visit qic.online.
Changes in Leadership
Meanwhile, Anthony Tramonte has been announced as the new Head of Marine for Allianz Global Corporate & Specialty (AGCS) Canada, effective from September 8, 2022. Mr. Tramonte will be based in Toronto for his new role.
[1] This profit represents an 11% increase compared to the same period in the previous year. The Insurance Asia Magazine, a biannual publication based in Singapore, provides insights into the Asian insurance sector.
- Qatar Insurance Company's (QIC) QIC App, which offers features like easy claim submission, GPS-based provider locator, and personal health records, has demonstrated exceptional innovation in specialty insurance, revolutionising the way users interact with their medical and life insurance services.
- QIC's focus on financial success and continuous innovation is evident, with the QIC Group reporting a net profit of QAR 360 million for the first half of 2024, an 11% increase compared to the same period in the previous year.
- QIC's QIC App was recognised at the 2025 Insurance Asia Awards, receiving the "Customer Experience Initiative of the Year in Qatar," reflecting the company's global-scale success in the field of reinsurance and technology.
