Navigating Business in COVID-19 Era: A Strategic Approach to Transitioning Your Operations to the Digital Realm
In the face of the ongoing pandemic, businesses worldwide are adapting to a new normal by embracing digital transformation. This shift is particularly prevalent in industries such as logistics, healthcare, and education, where remote identification, cleaning protocols, and online management of services have become essential.
One notable change is the option for "leave at the door" delivery services, which have become increasingly popular during the pandemic. Carsharing companies, too, are seeing an increase in drivers due to fears of public transport. To ensure safety, these companies are verifying new drivers via remote identification services, using biometric technologies and secure digital ID verification systems. Cloud-based platforms and AI-driven agents are also being implemented to automate verification processes, reducing the need for manual checks.
In the logistics sector, an API-first, modular technology stack is being adopted to integrate various logistics systems, enabling seamless tracking, management, and real-time updates on shipments and deliveries. Robotic Process Automation (RPA) is being used to streamline administrative tasks, while edge computing and 5G technologies ensure uninterrupted management of supply chains, even in areas with limited connectivity.
Healthcare services are also transitioning online, with telehealth platforms incorporating AI for diagnostics, remote patient monitoring, and electronic health record interoperability. AI-assisted image reading and telemonitoring are maintaining quality health services remotely, reducing patient and staff exposure risks.
Education is also undergoing a digital transformation, with universities and schools using remote verification to confirm the identities of students taking exams. Online learning is becoming necessary due to school and university closures, and businesses like Sumsub are providing remote and automated solutions for identity verification and anti-fraud, capable of helping with document verification and people management processes from afar.
In the pharmaceutical industry, companies are selling pharmaceuticals online and verifying the purchaser's identity, age, and insurance remotely. Sumsub, for instance, can help verify the authenticity of insurance for purchasing prescribed pills and onboarding new staff for handling deliveries. Drivers are also expected to clean their vehicles according to a list provided by the Environmental Protection Agency, while carsharing companies are disinfecting their fleets every time they are brought into a depot.
Businesses are not only acquiring technology but also training their employees to effectively use digital tools and adapt to new remote workflows. A culture of continuous learning and digital readiness is being embedded to sustain transformation beyond immediate pandemic needs. The goal is to build a flexible, secure, and integrated digital infrastructure supported by AI, automation, biometrics, and cloud computing, all matched with workforce readiness and strategic planning.
This approach ensures resilience and agility in remote operations, cleaning compliance, and managing logistics and healthcare services online during a pandemic and beyond. Staying online can potentially bring additional value and increase demand for businesses, as they continue to navigate the changing landscape of 2020 and beyond.
- As businesses in various sectors, such as logistics and healthcare, transition towards digital platforms, they are implementing biometric technologies and secure digital ID verification systems for remote identification of drivers and employees, demonstrating the technological advancements in finance and business.
- In the pharmaceutical business, companies are employing digital tools for remote verification of purchasers' identities, ages, and insurance, including the use of AI-driven agents and cloud-based platforms, showcasing how technology integration is essential for finance and business operations in the modern era.
