Fitbit experiences widespread app service disruption, yet recoveries underway
On July 17, 2025, Fitbit users worldwide encountered a major service outage that affected the mobile app and web API, causing widespread syncing issues, login problems, and data access disruptions[1][2][3]. The outage began early in the morning around 7 a.m. EST and lasted roughly three-and-a-half hours until the services were reported as restored around 10:48 a.m. EST or shortly thereafter[1][2][4].
Impact on Users:
During the outage, many users were unable to sync their Fitbit-supported devices, preventing them from accessing their recent activity and sleep data[1][2][4]. Some users who logged out or uninstalled the app experienced trouble logging back in for a period, compounding frustration[3][4]. The outage impacted all Fitbit-supported devices, including newer and older models and even the Fitbit integration on Google Pixel Watch[5].
Resolution and Aftermath:
Fitbit acknowledged the outage via its status page and communications but did not initially provide detailed troubleshooting steps aside from advising users to avoid reinstalling the app during the outage[1][4]. The services were restored by mid-morning on July 17, 2025, with Google later confirming the full resolution of the outage[2][5].
However, even days after the outage was closed on Fitbit’s status page, some users reported persistent login and syncing problems[5]. Fitbit has not publicly disclosed the technical root cause of the disruption.
What to Do Now:
Users should periodically check the Fitbit app to see if they can sign in and sync their data. If issues persist, it may be helpful to contact Fitbit's customer support for assistance. It's also important to note that manually added data was affected, as it requires the platform's servers to be operable.
The outage was first reported on the Fitbit subreddit and TechRadar. TechRadar has received user emails about the return of stability and spotty connection issues, indicating that while the core problems were resolved, residual user difficulties persist beyond the initial recovery period.
In the wake of the Fitbit service outage on July 17, 2025, some users found it challenging to sync their smart-home devices and gadgets, including Fitbit-supported wearables, due to the disruption in service. Despite the restoration of Fitbit services, technology-related issues such as login and syncing problems persisted for some users, requiring them to seek assistance from Fitbit's customer support.
