Expensive Fix for Owner's 392-Mile Lucid Air: Lucid Motors Asking for $7,000
In the world of electric vehicles, Lucid Motors is preparing to launch its most critical product yet – the Gravity SUV. However, recent developments have cast a shadow over the company, with reports of ongoing reliability issues and a customer dispute over a substantial repair estimate.
Software Bugs and Car Entry System Issues
According to several user reports from mid-2025, Lucid Air has been experiencing software bugs and car entry system problems. Some customers have reported slow or inconsistent performance of phone-key unlocking and key fobs, which can impact convenience though the car’s engineering and driving experience receive praise[3][4][5].
A Single-Ownership Horror Story
One such case involves a Lucid Air Touring, a 2025 model, which stopped functioning after 392 miles of use. The vehicle is currently a non-functional paperweight. The vehicle’s failure occurred while it was being driven at 45 mph. The service center later suggested that the aftermarket window tint could be responsible for the failure, as it was installed by a reputable shop that usually handles high-end cars like Ferraris and Bentleys[1].
The customer is now consulting legal counsel due to the repair dispute, with Lucid’s service center providing a repair estimate of $7,000. However, no recent public reports or sources directly address a dispute involving a $7,000 repair cost for a Lucid Air[2].
Financial Struggles at Lucid Motors
The company as a whole is facing financial and operational challenges. Lucid Motors reported significant losses in Q2 2025, production cuts, and liquidity concerns, which may indirectly reflect challenges around reliability and support[1][2]. However, a direct linkage between the company’s financial situation and individual customer repair disputes has not been documented.
The Lucid Gravity SUV
Despite these issues, the Lucid Gravity SUV offers several appealing features. It boasts an advanced regenerative braking system and a heat pump to optimize energy efficiency. The vehicle features a modern SUV design, with a length of 198.2 inches, a width of 78.7 inches, and a height of 65.2 inches. It also offers flexible seating configurations, accommodating up to seven adults across three rows, or opting for a six-seat arrangement with captain's chairs in the second row[1].
Moreover, the Gravity SUV supports rapid DC fast charging capabilities, adding up to 200 miles of range in just 12 minutes when connected to a compatible high-speed charger[1]. With an EPA-estimated range of up to 450 miles on a single charge, the Gravity SUV is a compelling choice for those seeking an electric SUV with impressive range and charging speed.
The Lucid Air Sapphire, a high-performance electric sedan, also continues to impress with its tri-motor all-wheel-drive system, delivering 1,234 horsepower and accelerating from 0 to 60 mph in 1.9 seconds. It has an EPA-estimated range of 427 miles[1].
In conclusion, while the Lucid Gravity SUV offers promising features, the company is currently grappling with reliability issues and a customer dispute over a substantial repair estimate. As the situation unfolds, it will be interesting to see how Lucid Motors navigates these challenges and how they may impact the company's future.
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