Digital Transactions Soar to Over 7.2 Million under DEWA in the First Half of 2025, Achieving an Impressive 99.5% Digital Adoption Rate
Dubai's Digital Transformation: DEWA at the Forefront
The city of Dubai is making significant strides in its digital transformation, with the Dubai Electricity and Water Authority (DEWA) playing a pivotal role in this journey.
DEWA is actively integrating AI-powered innovations to streamline its operations and enhance service delivery. One such initiative is Rammas, DEWA's AI-powered virtual assistant, which is now integrated with ChatGPT and accessible via DEWA's website, app, WhatsApp, Facebook, Google Home, Alexa, and service robots.
The efforts of DEWA are in line with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, as the authority continues to push the boundaries of digital innovation.
In the first half of 2025, DEWA recorded a staggering 7.2 million digital transactions. These transactions were made through DEWA's website, smart app, and partner-supported channels, demonstrating the increasing reliance on and adoption of its digital platforms by customers. The digital adoption rate for DEWA remains at a remarkable 99.5%.
DEWA's digital ecosystem supports its vision for a connected and efficient digital system. This includes its operations from green data centres powered by clean energy, reflecting the authority's commitment to sustainability.
His Excellency Saeed Mohammed Al Tayer, the MD & CEO of DEWA, continues to lead the organization's digital transformation efforts. Under his guidance, DEWA completed 100 integration projects with 65 public and private sector organizations by the end of June 2025.
DEWA's digital channels are not just about transactions. They are about enhancing the quality of digital services. Rammas, for instance, is part of DEWA's efforts to improve customer experience by automating tasks and enabling smarter, data-driven decision-making.
Moreover, DEWA is committed to reducing customer carbon footprints. This commitment is reflected in its green digital solutions, which aim to make its operations more sustainable.
DEWA is also involved in wider digital government initiatives. The Digital Dubai initiative, for instance, has launched an AI-powered virtual Emirati family—interactive digital characters embodying Emirati identity that communicate Dubai’s advanced digital services in a culturally resonant and engaging way.
DEWA's latest developments can be seen at large-scale events like WETEX 2025, which takes place from September 30 to October 2, 2025. This event focuses on AI's transformative role across various sectors, showcasing AI-driven solutions designed to improve operational efficiency, automate tasks, enhance customer experience, and enable smarter, data-driven decision-making.
In summary, DEWA is central to Dubai's digital transformation journey by hosting and showcasing advanced AI-driven solutions, managing a highly active digital platform with millions of transactions yearly, participating in wider digital government initiatives, and supporting innovative AI-based communication. These efforts collectively position DEWA as a leading enabler of Dubai's vision for a digital, AI-powered, sustainable future.
- DEWA's digital transformation initiatives, such as the integration of AI-powered platforms like Rammas, are not only aimed at improving customer experience but also at fostering sustainability in finance and technology, aligning with Dubai's general-news focus on a digital, AI-powered, and sustainable future.
- The commitment to sustainability is evident in DEWA's operations, as it powers green data centres with clean energy, thus reducing carbon footprint and contributing to the transformation of the city's digital landscape.
- The Digital Dubai initiative, which includes AI-powered virtual characters, further enhances Dubai's digital transformation by showcasing advanced services in a culturally resonant manner, demonstrating the city's readiness for innovation and transformation.
