Digital citizen service centers in Saarbrücken have seen surging demand over the past year, with online options proving popular among residents.
Saarbrücken, the state capital of Saarland, introduced a modern and user-friendly online service called the Virtual Citizen's Office in spring 2024. This digital platform has since become a popular choice for citizens, with a nearly 100% utilization rate of offered appointments.
Since its launch, over 2,000 cases have been digitally processed through the Virtual Citizen's Office. The platform offers a wide range of services, including registrations of residence within Saarbrücken, registrations and deregistrations abroad, and the issuance of certificates of good conduct, extracts from the trade register, registration certificates, and tax identification numbers.
The most frequently used services on the platform are registrations of residence within Saarbrücken, followed by the increasing number of digitally requested certificates of good conduct. The most active user group on the Virtual Citizen's Office is the students of the Saarland universities, but it is frequently used by various other groups as well.
One of the key features of the Virtual Citizen's Office is its integrated payment function, introduced in 2025, which enables digital payments for the services mentioned above. Citizens can make secure and verifiable payments through digital portals like Jobcenter.digital and other municipal job center platforms.
Digital signatures and the exchange of documents enable complete processing without visiting the office through the Virtual Citizen's Office. Citizens can even speak in real-time via video call with caseworkers from home, adding to the convenience of the platform.
The Virtual Citizen's Office in Saarbrücken continues to expand its services, now offering a variety of paid services in addition to the initial free services. Appointments for the Virtual Citizen's Office can be made online at https://terminvergabe.saarbruecken.de or by phone via the city administration's service center at 49 681 9050.
The Virtual Citizen's Office in Saarbrücken is one of the pioneers in digital administration in Germany, making it easier for citizens to handle various administrative tasks digitally, including paid services. No special software or electronic ID (eID) registration is required to access the platform, making it easily accessible for all citizens with an internet-enabled device.
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