Contracts and compensation claims can once more be handled by the liability fund.
A liability insurance company based in Roßdorf near Darmstadt has managed to recover from a ransomware attack that occurred over the second weekend of July. The mutual insurance company, which manages over 2 million active damage and accident policies with a premium volume of over 200 million euros, has made significant progress in restoring its digital services.
New applications and templates for processing are now available on the company's website, www.diehk.de, allowing employees to manage their portfolios, process contracts, and claims. Employees can now access these programs, and the affected computer systems are being gradually brought back online.
The ransomware attack targeted the company's computer systems used for managing portfolios, processing contracts, and claims. Despite the disruption, the company can now process most business cases based on current data. Case handlers of the company are now reachable via email for any issues or queries.
The company's website, www.diehk.de, has also been improvised during this period to ensure smooth communication with customers. The company is working to restore digital interfaces such as the broker portal and the homepage.
Torsten Wetzel, a member of the board, is responsible for customer service and claims settlement of the company. His leadership and the involvement of leading cybersecurity experts have been instrumental in the phased recovery of the company's digital functions.
Recent trends in ransomware attacks on the insurance industry underscore the importance of robust incident response. This includes multi-factor authentication, data retention policies, and vendor prepositioning, as noted in a July 31 legal analysis of ransomware groups like Scattered Spider targeting insurers and others.
While no specific public updates exist on a ransomware attack on a "Liability Insurance Company" broker portal or digital interfaces at this time, the experience of Erie Insurance, a major insurer, highlights that restoration of critical digital functions is possible through phased recovery and expert involvement. For insurers, maintaining cyber liability and electronic data processing insurance also plays a key role in managing ransomware risks and recovery costs.
For updates on a particular company or incident, more targeted information may be needed, as the search results do not provide direct details beyond the Erie Insurance example.
- In their efforts to enhance resilience against future ransomware attacks, the recovering liability insurance company is considering integrating additional security measures such as multi-factor authentication, data retention policies, and vendor prepositioning, as suggested in the July 31 legal analysis.
- Moving forward, the liability insurance company, given its extensively digital business operations in areas like finance, technology, and customer service, plans to strengthen its partnerships with cybersecurity experts, ensuring a more secure and reliable environment for managing portfolios, processing contracts, and claims.
