Collaboration Between Telesign and PCI Pal to Bolster Contact Centers' Anti-Fraud Efforts
Telesign and PCI Pal Unveil AI-Powered Fraud Management Suite to Combat Rising Card-Not-Present Fraud
In an effort to combat the rising tide of Card-Not-Present (CNP) fraud, particularly in contact centers involving voice and digital payment interactions, Telesign and PCI Pal have collaborated to create the Fraud Management Suite. This innovative AI-powered solution is designed to deliver real-time risk insights to agents and AI bots before processing payments, enabling businesses to detect and prevent fraudulent transactions proactively.
Key features of the Fraud Management Suite include an AI-powered risk scoring system that assesses transaction risk based on phone number intelligence supplied by Telesign, an intuitive agent interface, and single API integration for seamless access to fraud risk data during customer interactions. The platform also offers adaptive authentication techniques, such as 3D Secure and biometric wallet support, to enhance security for transactions. Advanced analytics and chargeback defense tools are also included to help reduce fraud losses and improve compliance.
The Fraud Management Suite is particularly effective in preventing CNP attacks by scoring the risk of transactions in real-time using AI and phone number intelligence, flagging or blocking suspicious activity before payment completion. It also enhances voice channel security, which traditionally lacked biometric or equivalent fraud protection, closing a significant vulnerability for enterprises. The platform provides agents with actionable fraud insights during customer calls, allowing for prompt adaptive security measures like additional verifications or transaction blocking.
The Fraud Management Suite represents a significant advancement in secure payment technology for enterprises, combining PCI Pal's secure payment platform and Telesign's AI risk intelligence to reduce payment fraud in real-time. According to Juniper Research, 79% of companies reported being victims of payment fraud attacks in 2024, with the cost of payment fraud to consumers and businesses projected to increase from $44 billion in 2024 to $109 billion in 2029.
Telesign, headquartered in Marina del Rey, California, debuted its platform at our platformFall 2023. At the conference, Telesign introduced a new tool for analyzing risks in the onboarding process and providing insights to mitigate those risks via intelligent phone number analysis. The partnership between an unspecified company and PCI Pal is aimed at enhancing the security of voice-based interactions for enterprises.
In conclusion, the Fraud Management Suite leverages AI to both detect and anticipate fraud, providing businesses with a smarter, adaptive, and unified approach to stopping CNP attacks, particularly in high-risk voice payment channels. This collaboration marks a significant step forward in the fight against payment fraud, offering businesses a more secure and efficient way to protect themselves and their customers from fraudulent activity.
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