ChatGPT's actual uses unveiled by OpenAI: Over 70% of inquiries indicate non-work related activities
In a recent study, researchers have observed a shift in the usage patterns of ChatGPT, a popular AI-powered chatbot, following a model update. One notable change reported by users was a change in the 'voice' of the chatbot.
The study, which analysed 1.5 million queries from a privacy-preserving automated pipeline, revealed some interesting insights into how people are using ChatGPT. It found that writing assistance, such as emails, translation, and summarising documents, makes up a staggering 80% of all interactions with the chatbot.
This pattern held true across industries and job roles. Writing assistance, it seems, is a common work-related request, while computer programming and self-expression are less common. In fact, only 4.2% of messages were related to programming.
The most common topics of conversation in ChatGPT are requests for practical guidance, seeking information, and writing assistance. Nearly half of users were asking for information to inform decisions, while about 10% of all messages are requests for tutoring or teaching.
Interestingly, more than 70% of ChatGPT queries are non-work related. The study found that only 1.9% of messages were on the topic of relationships or personal reflections.
The study only looked at Free, Plus, and Pro ChatGPT messages, not those on Enterprise, Business, or Education subscriptions. It's possible that the usage patterns might differ on these subscriptions, which are designed for specific professional needs.
OpenAI, the company behind ChatGPT, noted in a blog post that the results highlight the creation of economic value both at work and outside of work. They stated that people value ChatGPT most as an advisor rather than just for task completion.
However, it's important to note that ChatGPT isn't particularly popular for coding. Only 40% of users were 'doing', which involves requesting the bot to create output or complete a task. This could be due to the fact that many professional programmers may have opted for dedicated tools like GitHub Copilot instead of using a generalist chatbot.
CEO Sam Altman also warned users not to treat ChatGPT as a therapist due to lack of legal confidentiality. This underscores the importance of using AI tools like ChatGPT responsibly and within their intended purpose.
Despite these findings, one thing is clear: ChatGPT is most frequently used at home by young adults aged 18 to 25. People turn to it primarily for practical advice, information retrieval, text writing, and even emotional support due to its availability and non-judgmental interaction. As AI continues to evolve, it will be interesting to see how these usage patterns change and adapt.
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