Bridge the IT-Security Divide with Qualys VMDR for ITSM: A New Application to Streamline Your IT and Security Operations
In today's digital landscape, the importance of effective vulnerability management cannot be overstated. Manual processes in this area can lead to errors and expose organizations to unnecessary risks. However, a solution is at hand, thanks to Qualys VMDR for ITSM.
Qualys VMDR 2.0, developed by Qualys, integrates seamlessly with ITSM solutions like ServiceNow ITSM. This integration allows IT teams to import vulnerability findings directly into ServiceNow ITSM, streamlining the process and reducing the potential for errors.
One of the key benefits of Qualys VMDR for ITSM is its ability to automatically match assets to Configuration Items (CIs) using ServiceNow's Identification and Reconciliation engine (IRE). This feature ensures that vulnerabilities are correctly associated with the right assets, making it easier for IT teams to prioritise and address them.
The siloed nature of IT and security teams can make collaboration challenging. However, Qualys VMDR for ITSM helps to bridge this gap. With this solution, IT teams can drive all their vulnerability reporting directly from ServiceNow ITSM, promoting better collaboration and understanding between the two teams.
IT teams are often overwhelmed by a lengthy list of vulnerabilities to patch without a clear understanding of what to patch first. Qualys VMDR for ITSM addresses this issue by allowing for the creation of tickets, assigning them to the rightful owners or teams, and automatically closing them out once vulnerabilities are remediated.
Moreover, Qualys VMDR for ITSM allows for the definition of custom Service Level Agreements (SLAs) based on multiple factors such as Qualys real-time threat indicators (RTIs), asset criticality, risk, and more. This feature ensures that IT teams are aware of the urgency and importance of each vulnerability they need to address.
The Rescan feature in Qualys VMDR allows IT teams to validate and measure the impact of patching by selecting the option profile and scanner selection from the vulnerability task. This feature provides valuable feedback, helping IT teams to assess the effectiveness of their remediation efforts.
The Verizon DBIR report shows a greater increase in ransomware attacks in 2021 compared to the last five years combined. Malicious exploitation of vulnerabilities is one of the top three attack vectors, making effective vulnerability management more important than ever.
Enterprises need to collaborate, establish a shared context, and align tools, processes, and priorities to reduce risk. Qualys VMDR for ITSM provides a solution that seamlessly integrates with the toolsets of both Security and IT teams, helping to address these challenges and ensure a more secure digital environment.
To get Qualys VMDR for ITSM and Qualys Core, simply request the app from the ServiceNow store. With this solution, organizations can take a significant step towards improving their vulnerability management processes and reducing their risk of a cyber attack.
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