AI Era's Harmonization of Customer and Partner Success, Discussed by Gary Miller on Cloud Wars Live
Gary Miller, the Executive Vice President and Customer Success Officer at Oracle, will be hosting a keynote titled "Bold Outcomes" at the upcoming AI World 2025 event. This event, focused on customer success stories, will feature innovative customers and partners sharing their AI journeys.
Miller will discuss how Oracle is helping customers navigate their AI journeys, whether they're just starting out or scaling enterprise-wide adoption. Oracle's goal is to deliver real, measurable business value through its AI-powered solutions.
The company is integrating AI into its entire technology stack, including large language models trained and deployed on Oracle Cloud Infrastructure (OCI), and embedding hundreds of AI capabilities directly into Fusion Applications and Oracle Database.
One CEO expressed his desire for Oracle to guide him towards AI value, stating, "Don't let us fumble around in the dark looking for value. You know, where it is, point us there." Miller shares that Oracle is aligning partner and customer success strategies and empowering organizations through tools like the Cloud Success Navigator, Innovation Studios, and democratized AI training.
The Oracle Cloud Success Navigator is a central tool for AI and cloud adoption, helping customers and partners create innovation roadmaps, prioritize features, and accelerate time to value. Over 6,000 customers and 235 partners have used the Oracle Cloud Success Navigator since March, enabling them to track over 11,000 adopted features, including 450 AI-specific ones.
To provide an interactive learning experience, Oracle will offer an interactive and fun learning experience at AI World 2025 with "AI Industry Adventure," a theme-park-style game in Customer Success Central. Attendees will solve real-world industry challenges using Oracle Cloud AI solutions.
Gary Miller also emphasizes the importance of defining AI success metrics and realizing AI value as the key thing. No new links or references to other cloud wars live episodes were provided in the text. The search results do not provide specific information about which organizations are highlighted by Gary Miller at the AI World 2025 event by Oracle in their journey to success.
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